Service Delivery Policy
Last updated: 24 September 2026
1. Who we are
PBXGuard is a service of World SIP Ltd, a company registered in Mauritius (BRN C16143836), 4th Floor, Axis Building, 26 Bank Road, Ebene, Mauritius ("World SIP", "we", "us").
PBXGuard is provided to businesses and professional users only.
This policy is drafted in English; the English version prevails over any translation.
Contact: contact@pbxguard.com
2. What we deliver
PBXGuard is a cloud-based monitoring and remote-management (RMM) service for 3CX phone systems, provided as an online subscription (SaaS).
- The service is delivered entirely online, through your PBXGuard account at pbxguard.com. No physical goods are shipped.
- PBXGuard is agentless: nothing is installed on your PBXs.
- The service is available worldwide.
- Plans, features and pricing are described at pbxguard.com/pricing.
3. When the service starts
| Step | Delivery time |
|---|---|
| Account creation and free trial | Immediate |
| Paid subscription | Immediate upon payment confirmation — monitoring starts or resumes at once, with no provisioning delay |
| Subscription changes | Applied immediately or on your next billing date, as displayed before you confirm (see the Refund & Cancellation Policy) |
| Dedicated server option | Provisioned within 48 business hours of the order |
4. What you need
- A 3CX phone system, version V20 or later, reachable over HTTPS.
- A 3CX System Owner account to connect each PBX.
You remain responsible for your PBXs, their hosting and their configuration. PBXGuard monitors your PBXs; it does not host them.
5. Service availability
We target 99.95% service availability. This is an operational target, not a contractual commitment: it does not create any right to credits, refunds or compensation.
Planned maintenance is carried out, whenever possible, outside peak hours.
6. Support
The online documentation at pbxguard.com/docs is available to everyone, on every plan and during the free trial.
Support is provided in English, by email, during business hours: Monday to Friday, 9:00–18:00 (UTC+4), excluding Mauritian public holidays. The support contact is provided in your PBXGuard account.
| Plan | Target first response |
|---|---|
| Premium | 4 business hours |
| Pro | 24 business hours |
| Starter | Best effort |
During the free trial, for pre-sales questions, contact contact@pbxguard.com.
7. Contact
World SIP Ltd — 4th Floor, Axis Building, 26 Bank Road, Ebene, Mauritius · BRN C16143836 · contact@pbxguard.com