Refund & Cancellation Policy

1. Who we are

PBXGuard is a service of World SIP Ltd, a company registered in Mauritius (BRN C16143836), 4th Floor, Axis Building, 26 Bank Road, Ebene, Mauritius ("World SIP", "we", "us").

PBXGuard is provided to businesses and professional users only. By subscribing, you confirm that you are acting in a professional capacity.

This policy is drafted in English; the English version prevails over any translation.

Contact: contact@pbxguard.com

2. Free trial

Every account starts with a 7-day free trial, including up to 3 PBXs, with no payment card required.

No payment is taken during the trial, so there is nothing to refund. At the end of the trial, monitoring stops unless you subscribe. Your account and settings are kept.

3. How billing works

• Subscriptions are billed monthly, in advance, in US dollars (USD). The minimum subscription period is one month.
• The price displayed is the amount charged. No tax or surcharge is added.
• Your billing date is the anniversary of your first payment. Each payment covers the month of service ahead.
• You receive one consolidated monthly charge per account, based on your subscription — your plan, the number of PBXs you pay for, and the dedicated server option — not on the number of PBXs actually connected.
• Payments are accepted by Visa, Mastercard and American Express, and are processed securely by The Mauritius Commercial Bank. Apple Pay may be offered in some regions. PBXGuard never stores your card details.

4. No refunds

All payments are final. We do not issue refunds, credits, or carry-overs, in whole or in part, for any reason — including partially used billing periods, unused capacity, plan changes, cancellation, or account deletion.

The free trial (section 2) lets you evaluate the service in full before paying anything. By subscribing, you confirm that the service meets your requirements.

The only exception is a billing error (section 9).

5. Changing your subscription

You can change your plan, the number of PBXs, and the dedicated server option at any time.

• If the change keeps or increases your monthly amount, it applies immediately. Any increase is charged at once, prorated to the days remaining in the current period. This charge is not refundable. Your new monthly amount applies from your next billing date.
• If the change lowers your monthly amount, it takes effect on your next billing date, with no charge today and no credit for the difference.

The exact amount, if any, is displayed before you confirm. The amount displayed is the amount charged.

6. Cancelling your subscription

You can cancel your subscription at any time from your Billing page.

• Cancellation takes effect at the end of the period you have already paid for.
• Until that date, nothing changes: monitoring, alerts and access continue in full.
• On that date, monitoring stops and no further charge is made.
• Your account, PBX list, settings and history are kept. You can subscribe again at any time; a new billing date is set when you pay.

You can withdraw a cancellation at any time before it takes effect.

7. Deleting your account

Deleting your account (Settings page) is immediate and permanent: monitoring stops, your data is erased, and your access is closed. No refund is made for the remaining days of the current period.

Invoices and payment records are retained as required by law. Download your invoices before deleting your account — you will lose access to them.

8. Failed payments

If a renewal payment fails, we retry automatically and notify you by email. If payment is still missing three days after your billing date, monitoring stops on all your PBXs.

If no payment is received by your following billing date, your subscription ends: the open invoice is cancelled and nothing is owed. Your account and data are kept — you can subscribe again at any time.

9. Billing errors — the only exception

If you believe a charge is erroneous, duplicated, or unauthorized, contact us at contact@pbxguard.com within 30 days of the charge, with the invoice reference.

We investigate every report. If the charge is confirmed to be in error, we correct it and refund the corresponding amount to the original payment method.

10. Disputes

Contact us before initiating a chargeback with your bank — billing issues are resolved faster directly. We reply to billing inquiries within two business days (Monday to Friday, 9:00–18:00, UTC+4).

11. Changes to this policy

We may update this policy from time to time. The version published on this page applies. Material changes are announced to subscribers by email before they take effect.

World SIP Ltd — 4th Floor, Axis Building, 26 Bank Road, Ebene, Mauritius · BRN C16143836 · contact@pbxguard.com